carpaintandsundries.co.uk and it's owners Sheffield Refinishing Supplies Ltd understand the need to keep confidential any information provided by our customers. We do not sell, exchange or rent your personal information to others. We are committed to protecting your privacy. We endeavour to keep this information secure as possible.
When you order we need to know your full name, UK delivery and invoice address if different, with full post codes for both, telephone number and a valid e-mail address. This allows us to process and fulfil your order, carry out credit checking and notify you of your order status. Telephone number(s) are used so that we can contact you easily if required. We offer no credit facilities. In addition we collect your email address and name if you wish to sign-up for the newsletter, and further details as you submit them for use on the site. We will from time to time send you an e-mail on new services or products offered. You can at any time unsubscribe from these e-mails if you so wish.
How do we use your information?
We use the information collected from you to process orders and to provide a more personalised shopping experience. We may use your personal information to communicate with you about your order, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our site, to publish trends and/or to improve usefulness and content. We may use other companies to provide services on our behalf, including packaging, mailing, delivering, and the payment of purchases. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose. We may undertake a search with third-parties for the purposes of verifying your identity and the details you have submitted as part of your order. To do so these third-parties may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.
If you have opted to receive our newsletter then we may send you offers for goods or services from our company. If you do not wish to receive this information, please amend your account details accordingly, or by not ticking the opt-in box on our checkout page before submitting your order.
Our online shop requires that the visitor's computer accept a session cookie. This session cookie contains simply the session ID number which identifies the visitor to the store, as separate from other visitors. The session cookie contains no personal identity information, and in itself is thus anonymous as a 3rd-party cannot use anything in the cookie to identify the visitor in any way.
In a traditional configuration, and by definition, this session cookie expires at the end of the visitor's session in the browser, or at a predefined time (typically 24 minutes) after their last "click", whichever is sooner.
The session ID is used only to recognize what the visitor has done during their visit to the store. This includes things like: whether the visitor has put something in their shopping basket, whether they have logged in, and allows them to proceed through checkout. Analytics -We anonymously measure your use of this website to improve your experience. The information we learn from customers helps us personalise the shopping experience at carpaintandsundries.co.uk.